The general conditions of sale outlined below (known as Terms & Conditions) govern the contractual relationship between any user of the Panamajack.es website (hereinafter "User" or "You") and the Panamajack.es business entity.
These General Terms & Conditions of sale are solely applicable and replace all other general conditions, except in case of prior cancellation with written consent. Panama Jack may, on occasion, modify articles contained in the general terms and conditions. It is therefore advisable to read them on each visit to the Panamajack.es webpage (hereinafter called "Site").
These changes come into effect as soon as they are published on the Internet and do not apply to previously concluded transactions. Each purchase on the website is governed by the conditions applicable on the date of order. It is understood that, once an order has been placed, the terms of sale have been read and accepted in their entirety by the customer.
By accessing the Site, you agree to respect the terms and conditions of use contained herein.
2Placing an order
We offer two (2) ways to place an order:
- Online at our website www.panamajack.at (24h/day, 365 days/year)
- By phone on the 0034 96 568 3635 (Monday to Thursday: 9.00 to 13.30 and from 14.30 to 18.00, Fridays: 9.00 to 14.30)
Products sold on the www.panamajack.at website are exclusive to the Panama Jack brand, no products from external manufacturers are sold on this website.
Sale prices listed on the Site are indicated in Euros (or British Pounds GBP in the UK site) and include VAT. Orders with delivery within Norway, the Channel Islands and Switzerland have prices as indicated on our website and are exempt from VAT. Panama Jack assumes any extra taxes or customs fees.
Please note that orders will be shipped within the limits of available stock.
If one of the articles ordered is not in stock, we will contact you as soon as possible to suggest alternatives.
6Shipping and delivery
Estimated delivery terms and times start from the time the order is placed, as long as it is completed before 12.00 between Monday and Friday. If completed after the indicated times, the period shall start on the next business day. These conditions apply as long as no other shipping date has been specified during the checkout process.
The customer shall pay for the delivery costs specified during the checkout process. You can have a look at our delivery methods and costs here.
Products purchased from Panama Jack will be sent to mainland Spain and the Balearic Islands, Germany, Austria, Belgium, Denmark, Finland, France, Greece, Netherlands, Hungary, Ireland, Italy, Luxembourg, Portugal, Sweden, Hungary, Poland, Czech Republic, Sweden and United Kingdom. Orders must be placed through the site of the country in which the customer resides . The country of delivery determines the shopping site.
Panama Jack does everything possible to respect the shipping deadlines listed on the site. However, Panama Jack is not responsible for any consequences due to a shipping delay or package loss by third party transport contracts, by you yourself or by unforeseeable, insurmountable, or force majeure causes or events.
We suggest making sure that your order is in perfect condition when you receive your package. If you are not satisfied with the delivered items, please indicate upon delivery any anomalies and sign the receipt of delivery accordingly.
We offer different payment methods depending on the delivery country. You will be able to select the most suitable in your case during the checkout process.
The entire web application works over SSL with 256bit encryption to ensure the security of the information that flows between the client and the online store. The connection uses TLS 1.0, and is encrypted using AES_256_CBC, with SHA1 for message authentication and ECDHE_RSA as key exchange mechanism.
Additionally, all payment pages are hosted and processed on Adyen Payment Services servers, which means no sensitive payment information is stored in Panama Jack databases. The only information that is stored in Panama Jack is the contact information to carry out orders effectively.
Adyen possess the necessary certification to guarantee the client that transactions are performed efficiently and safely. You can find further information on www.adyen.com
If you wish to return a product you can do so for free within 60 days. This service is free of charge.
Only returns from unworn articles in original condition with its original packaging, accessories and instructions manuals will be accepted.
The refund of the amount will be paid through the same payment method which was used when the purchase was made.
You can check out the return process here: https://www.panamajack.at/en/returns
9Guarantees and After-Sales service
All articles sold on our website are subjected to:
- Legal guarantee of conformity.
- Legal guarantee for hidden defects.
- Manufacturer's guarantee, which varies in length and duration according to the products and brands.
(Directive 1999/44/EC of the European Parliament and Council of May 25 1999, on certain aspects of the Sale of Consumer Goods and Associated Guarantees).
In the event of a faulty item, the article will be refunded only if there is a quality error. This assessment and review will be done by Panama Jack staff specialized in Quality Management.
10Litigation and responsibilities
Panama Jack is not responsible for failure to comply with these conditions due to unforeseeable circumstances, as defined by Spanish Law, in the absence of the client or through any unforeseeable event caused by a person outside the contract.
Panama Jack is not responsible for the consequences that may result from improper use of products that are sold on the site.
Although some products may have features compatible with professional use, Panama Jack is not a site dedicated to the sale to professionals, so it cannot be held liable for any complaints related to professional activity.
11Statements, reviews, communication
All opinions written by Panama Jack users are monitored by our Marketing Team. Should any received opinions infringe the law or ethical or moral laws (abusive publicity, defamation, insults, inappropriate comments, etc.) Panama Jack reserves the right to reject or modify such opinions.